This policy explains cancellations and refunds for Mobi ERP subscriptions. It forms part of our Terms of Service.
Payments are processed by Paddle.com as Merchant of Record for international customers, and by Kashier for customers in Egypt; refunds are issued through the same processor to the original payment method.
1. Try before you pay
Every new organization gets a 14-day free trial with no payment method required, so you can evaluate the Service before spending anything. We encourage you to use the trial to confirm that Mobi ERP fits your business.
2. Money-back period
If the Service does not work for you, contact us within 14 days of your first payment (whether monthly, annual or lifetime) and we will refund that payment in full and close the subscription.
3. Cancelling a subscription
- check_circleYou can cancel at any time from the Billing page inside the application, or by emailing us.
- check_circleCancellation stops future renewals. Access continues until the end of the period you have already paid for.
- check_circleWe do not provide pro-rata refunds for unused time in a period already started, or for renewal payments outside the money-back period described above.
4. Renewals
Subscriptions renew automatically so your service is not interrupted. If a renewal charge was genuinely unintended — for example you meant to cancel and did not use the Service in the new period — contact us within 14 days of the charge and we will review it in good faith.
5. Lifetime licences
One-time lifetime purchases are covered by the same 14-day money-back period. After that period a lifetime licence is non-refundable, as it is not a recurring charge that can be stopped.
6. Exceptions
- check_circleCharges older than the periods described above.
- check_circleAccounts suspended or terminated for breach of the Terms.
- check_circleFees for custom development, data migration or onboarding work already delivered.
7. Failed payments
If a renewal payment fails, we keep your account active for a short grace period and retry. Should payment remain unresolved, write access is paused while your data stays readable and exportable — we do not delete your data because of a failed payment.
8. How to request a refund
Email support@mobigoal.com from the account owner's address with your organization name and the approximate date of the charge. We aim to respond within 2 business days. Approved refunds are returned by Paddle to the original payment method, typically within 5–10 business days depending on your bank.
9. Your statutory rights
Nothing in this policy limits rights you have under applicable consumer law, including any statutory right of withdrawal. Paddle's buyer terms also apply to your purchase.